As a Resident Manager in a management rights property, we inevitably come across difficult people. In this webinar Frank Higginson and Guy Elliott discuss strategies for dealing with difficult people.
They act for, and report to, the committee on caretaking matters and owners who they act for on letting matters. Managers do not have to take instructions form or engage with people outside that, and while best practice would be to ensure you have personal relationships with as many people as possible, you don’t have to have them with challenging people!
Video evidence will quickly separate accusations from the truth. There is no harm in protecting yourself, especially when there is a toxic person involved with their own agenda, who is making false accusations. False statements can be damaging for your business and can cause reputational harm. Don’t be afraid to let those people know they are being recorded
Have some faith in your owners. Most people will (either immediately or eventually) see through ridiculous accusations made by difficult people in your complex. If there is a loose cannon floating around with conspiracy theories being thrown left right and centre, most owners will see straight through them.
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Frank has extensive experience in strata law and is an active participant in the body corporate and management rights industries. He regularly presents at industry events and offers thought leadership on why strata and body corporate disputes need to be resolved in a different way.
